policies

Appeals and Complaints Policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding Appeals and Complaints.

Appeals policy

An Appeal is a procedure that allows a candidate to formally challenge the decision of the Examiners on specified grounds for Internally Marked Assessments (see grounds for an appeal below). For Externally Marked Assessments, the learner may appeal to London School of Business & Education Ltd regarding their result and we will do our best to facilitate the appeals procedure for the relevant awarding body. All Appeals must be made in writing by email or post.

The procedure for making an appeal is summarised below:

Grounds for an appeal

The decisions of an Examiner/Assessor may be challenged on the three following grounds:

  • That there exist circumstances materially affecting the candidate's performance which were not known to the Examiners when its decision was taken and which it was not reasonably practicable for the candidate to make known to the Examiner beforehand;
  • That there were procedural irregularities in the conduct of the examinations and/or assessment procedures, including assessment of coursework, of such a nature as to create a reasonable possibility that the result might have been different had they not occurred;
  • That there is evidence of prejudice, bias, or inadequate assessment on the part of one or more examiners.

It is important to note that a candidate cannot appeal simply because he/she feels that they deserve a better result.

Challenges to Appeals concerning Internal Assessment

Candidates cannot appeal solely because the result is worse than they would have wished or worse than they feel they deserve. No appeal will be allowed on the grounds that, although the decision of the examiners was properly made, candidates believe that the Examiner may have erred in his/her judgement of the results achieved.

Making an Appeal Concerning Internal Assessment

The procedures for appeals for internal assessment have two phases.

Stage One

The candidate must submit a case for internal resolution to the Centre via email on admin@londonsbe.com within 7 days of notification of the results. When submitting an appeal the candidate must include: -

  • Full name, date and location of course and examination.
  • Reasons/grounds for appeal.
  • Evidence for the appeal in the form of documents (copies of learning logs, test papers, etc.) along with the date(s) and time(s) of occurrences relevant.

The LSBE Assessor will normally aim to respond to a student’s request for internal resolution within a maximum period of 10 days.

Stage Two

If the candidate is unable to come to an agreement with his/her Assessor then they can escalate the appeal to the IQA Quality Manager for consideration. The escalated appeal must be submitted within 14 days of notification of a failure to resolve the dispute with the Assessor. Only once the above internal process has been exhausted can the Appeal be escalated to the Director. Where the Director has already been involved in the assessment/appeals process, LSBE will arrange an independent qualified and competent person or company to mediate. Failure to resolve the dispute internally may ultimately result in the dispute being escalated to the Awarding Body, whose decision will be deemed final. All evidence of appeal, decisions and disputes will be provided to the Awarding Body at this stage.

Making an Appeal Concerning External Assessment

The Awarding Body will deal with all appeals relating to an external assessment. Most importantly, this Appeal will only be made by the LSBE on behalf of individual candidates and not by the candidates themselves. The LSBE will send any evidence and the candidate’s appeal to the Awarding Body. Evidence sent will usually be the candidate’s actual exam or assignment paper (if this has not already been sent to the Awarding Body) and an application stating the basis of the appeal. It is outside the remit of LSBE to control the outcomes or time taken for resolving Appeals by any Awarding Bodies, however, we will do our best to facilitate the process for both candidate and Awarding Body. The candidate must never contact the Awarding Body directly unless expressly requested by the Awarding Body to do so.

Complaints policy

LSBE takes all complaints extremely seriously. Should you wish to express your dissatisfaction concerning our company’s products, services or employees, the following actions should be taken:

Complaint process
  • The professor/instructor/assessor of the course should be alerted at the earliest opportunity.
  • Our employees are trained to deal with certain problems and will rectify any problems or seek further guidance as soon as it is drawn to their attention.
  • Should you be dissatisfied with the outcome at this stage OR if the complaint is about that particular member of staff you should follow proceed with the following steps.
  • LSBE contact details are found on all course materials, website, stationery, banners and the introduction at the beginning of each course. You have the right to contact the company and speak to Customer Services (+44 207 689 7498) if you feel dissatisfied.
  • You also have the right to submit a complaint by either email to admin@londonsbe.com or in writing to London School of Business & Education Ltd Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom.
  • In all cases as much information should be given about the complaint as possible:
    1. Full name and date of course attended.
    2. Any supporting evidence in the form of documents or date(s) and time(s) of occurrences.
    3. Your desired outcome or resolution of the complaint.
    4. Full details of where the reply should be sent too
Resolution process
  • All complaints will be acknowledged by the relevant means as soon as they have been received.
  • LSBE shall then conduct a full internal investigation impartially and thoroughly.
  • A written report will be made after the investigation on its findings and any remedial action. This shall be sent to you within 10 days of your complaint being received.
  • Escalation of the complaint will follow the route outlined as Professor/Instructor/Assessor –> Customer Services/ Admin –> IQA / Quality Manager –> Director/Independent third party (hired by LSBE) –> Awarding Body.

Should you still feel dissatisfied with the outcome you have the right to contact the awarding body to make a more formal complaint against the Training Provider. Please note that any awarding body will not deal with complaints if:

  1. The above internal process has not been satisfied
  2. The complaint is regarding something that is not relevant to the awarding body

These details are made available from our office staff and course professor/instructor/assessor. All complaints are held on file to assist staff training and future appraisals.

This policy is available to staff and students on Moodle pages dedicated to them.

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Malpractice, Maladministration and Plagiarism Policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding Malpractice Maladministration and Plagiarism. This policy is aimed at our students, who are registered on LSBE programs or courses or approved qualifications and who are involved in suspected or actual malpractice or maladministration. It is also for use by our staff to ensure they deal with all malpractice and/or maladministration investigations in a consistent manner.

It sets out the steps LSBE and students or other personnel must follow when reporting suspected or actual cases of malpractice and/or maladministration and our responsibilities in dealing with such cases. It also sets out the procedural steps we will follow when reviewing the cases.

LSBE’s responsibility

It is important that LSBE staff involved in the management, assessment and quality assurance of our qualifications and our students, are fully aware of the contents of the policy and that LSBE has arrangements in place to prevent and investigate instances of malpractice and/or maladministration. A failure to report suspected or actual malpractice and or maladministration cases, or have in place effective arrangements to prevent such cases, may lead to sanctions being imposed on LSBE.

Review arrangements

We will review the policy annually as part of our annual self-assessment arrangements and quality plan. The policy will be revised as and when necessary in response to customer and student feedback, changes in our practices, actions from the regulatory authorities or external agencies or changes in legislation or trends identified from previous allegations. In addition, this policy may be updated in light of operational feedback to ensure our arrangements for dealing with suspected cases of malpractice/maladministration remain effective.

Malpractice

Malpractice is essentially any activity or practice which deliberately contravenes regulations and compromises the integrity of internal or external assessment processes and/or the validity of certificates. For the purpose of this policy, this term also covers misconduct and forms of unnecessary discrimination or bias towards certain groups of students.

The categories listed below are non-exhaustive examples of LSBE and student malpractice and are only intended as guidance on our definition of malpractice:

  • Contravention of LSBE and qualification approval conditions
  • Denial of access to resources (premises, records, information, students and staff) by any authorised LSBE representative and/or the regulatory authorities
  • Failure to carry out delivery, internal assessment, internal moderation or internal verification in accordance with our requirements
  • Deliberate failure to adhere to our student registration and certification procedures
  • Deliberate or persistent failure to continually adhere to LSBE recognition and/or qualification approval criteria or actions assigned to LSBE
  • Deliberate failure to maintain appropriate auditable records e.g. student files
  • Persistent instances of maladministration within LSBE
  • Fraudulent claims for certificates
  • The unauthorised use of materials/equipment in assessment/exam settings (e.g. mobile phones/cameras)
  • Intentional withholding of information from us which is critical to maintaining the rigour of quality assurance and standards
  • Deliberate misuse of our logo and trademarks
  • Forgery of evidence
  • Collusion or permitting collusion in exams
  • Students still working towards qualifications after certification claims have been made
  • Contravention by LSBEs and students of the assessment arrangements we specify for our qualifications
  • Insecure storage of assessment materials and exam papers
  • Plagiarism of any nature by students
  • Unauthorised amendment, copying or distributing of exam papers
  • Inappropriate assistance to students by LSBE staff (e.g. unfairly helping them to pass a unit or qualification)
  • Submission of false information to gain a qualification or unit

Maladministration

Maladministration is essentially any activity or practice which results in non-compliance with administrative regulations and requirements and includes the application of persistent mistakes or poor administration within an organisation (e.g. inappropriate use of student records).

Process for making an allegation of malpractice or maladministration

Anybody who identifies or is made aware of suspected or actual cases of malpractice or maladministration at any time must immediately report their findings to the IQA Quality Manager.

All allegations must be made in writing by email or post and enclose appropriate supporting evidence.

All allegations must include (where possible) the:

  • Student’s name and awarding organisation number
  • LSBE personnel’s details (name, job role) if they are involved in the case
  • Title and number of the LSBE course/qualification affected or nature of the service affected
  • Date(s) suspected or actual malpractice occurred
  • Full nature of the suspected or actual malpractice
  • Contents and outcome of any investigation carried out by the LSBE or anybody else involved in the case, including any mitigating circumstances
  • Written statements from those informant’s name, position and signature

If LSBE conducts an investigation before submitting it formally, LSBE should:

  • Ensure that staff leading the investigation is independent of the staff/students/function being investigated
  • Inform those who are suspected of malpractice that they are entitled to know the necessary details of the case and possible outcomes
  • Submit the findings of the investigation to us with your report
  • In all cases, we’ll protect the identity of the ‘informant’ in accordance with our duty of confidentiality and/or and other legal duties.

Investigation timeliness and process

LSBE aim to action and resolve all stages of the investigation within 20 working days of receipt of the allegation.

The investigation may involve:

  • A request for further information from LSBE personnel
  • Interviews (video conferencing) with personnel involved in the investigation

Where a member of LSBE’s staff is under investigation they may be suspended or they may be moved to other duties until the investigation is complete.

Throughout the investigation LSBE Coordinator will be responsible for overseeing the work of the investigation team to ensure that due process is being followed, appropriate evidence has been gathered and reviewed for liaising with and keeping informed relevant external parties.

Plagiarism

The following is LSBE’s statement on plagiarism and all Professors should ensure that they are aware of the rules and strictly enforce good academic practice with students. If a student has been found cheating in any way, this must be reported to LSBE management immediately.

“Plagiarism is defined as submitting as one's own work, irrespective of intent to deceive, that which derives in part or in its entirety from the work of others without due acknowledgement. It is both poor scholarship and a breach of academic integrity” (University of Cambridge, n.d.).

Academic honesty is one of the guiding principles of the academic world and this means that anyone operating in this sphere needs to acknowledge all of their sources through correct citations and acknowledgement. Doing it this way is a sign of good scholarship and an effective learning process.

The following is a summary of the main forms of plagiarism caused by academic dishonesty or malpractice:

  • Citing another person’s piece of work without acknowledging their authorship. This includes the written, and spoken word, images both moving and still.
  • Inaccurate citation – all work must be correctly cited both in the text and at the end of the text using LSBE approved citation system, APA 6th Edition. Incorrectly acknowledging you have read work which you have not read is also considered to be plagiarism.
  • Paraphrasing another person’s work by changing partial parts of the work or the order of the work again without acknowledging the source (if a source is then given but the work has hardly changed then this can be seen to be bad practice.
  • Using someone else’s ideas without mention of them as the originator of the ideas.
  • Copy-pasting from a range of internet sources.
  • Submitting someone else’s work and pretending it is your own. This may be another person or student’s work, or work students have commissioned illegally from a term paper company.
  • Self-plagiarism – all course work should be done purely for the purpose of that course. It is not permitted for a student to submit his/her own coursework to any other course of for any other purpose.
  • Collusion – This is where two or more students work for an individual assignment show similarity either from direct sharing knowingly or unknowingly with one another. A copy from B without B's knowledge; A copy from B with B's knowledge.
  • Plagiarism can occur in invigilated exams too by reproducing material committed to memory or copying from provided reference material or copying from material legitimately taken into the examination room.

5.1 Good academic practice and avoiding plagiarism

As previously mentioned, acknowledging where sources come from is seen as good scholarship and evidence of effective learning and certainly, from a student's perspective, this generally leads to higher grades. Reading widely and deeply and then citing sources as students develop written or verbal discussions and analysis is crucial for your learning.

  • LSBE uses the APA 6th or 7th Edition Reference system and you will find these guidelines on the Student Services Moodle page.
  • LSBE also uses software, which detects similarities from the web with the work students are submitting.

5.2 Plagiarism process

If a student has been suspected of plagiarism, their work will be carefully assessed to establish the level of academic misconduct. The process is as follows:

Step 1: The Professor will report the alleged academic misconduct to the academic department filing in the Academic Misconduct form.

Step 2: LSBE management will invite the student to a hearing in front of the Professor for the student to present any new material.

Step 3: A decision will be taken by the panel with one of the following results:

  1. The student receives an academic warning and receives a 0 for their work/course (not allowed to retake), needing to retake the whole course at the next available opportunity and needing to pay the corresponding tuition fees.
  2. The student receives an academic warning for Bad Practice and receives a lower penalty but can retake the course if necessary.
  3. No further action will be taken as there has been new evidence that demonstrates there was no plagiarism.

This policy is available to staff and students on Moodle pages dedicated to them.

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Conflicts of Interest Policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding Conflict of Interest Policy.

The purpose of this policy is to provide guidance and support to LSBE staff and any other relevant individuals or stakeholders handling possible conflicts of interest that may arise, as a result of their roles within LSBE. This policy applies to all staff or other individuals whenever they interact or potentially interact with LSBE, in order to maintain the integrity of LSBE, the qualifications it delivers and stakeholders it works with.


The most important feature of the policy is the instruction that individuals should always disclose an activity if there is any doubt about whether it represents a conflict of interest. The aim of the policy is to protect LSBE, associated stakeholders and the individuals concerned from any appearance of impropriety.

This policy applies to staff and other individuals who interact or potentially interact with the work of LSBE. This includes individuals involved with all aspects of devising, setting, tutoring, assessing, marking, administering, invigilating, internally verifying or any other areas where conflict of interest may arise.

The individuals falling within the scope of this policy include the full-time and part-time staff of LSBE and any associate staff including external examiners. The content of the policy cannot cover every potential conflict and is not exhaustive, and must be interpreted in the light of the particular circumstances of each case. Staff have a responsibility to use their judgement and if in doubt, discuss their concerns and issues with their higher authority within LSBE.

Objectives

The objectives are to:

    1. Ensure that any possibility of a conflict of interest is disclosed immediately
    2. Identify and minimise the risk of conflict of interest arising within LSBE.
    3. Respond to any incident promptly and objectively; standardise and record any incident to ensure openness and fairness; protect the integrity of LSBE, awarding bodies and related stakeholders.

Conflict of interest can be defined as a situation/conflict between the official responsibilities of an individual (Professor, Instructor, Assessor, IQA Quality Manager) or organisation / LSBE / stakeholder which could compromise or appear to compromise their decisions. Conflicts of interest can arise in a variety of circumstances and are not exhaustive, for example:

A situation that has the potential to undermine the impartiality of an individual because of the possibility of a clash between the individual person's self-interest and professional interest or public interest. Personal interests – conflict with his/her professional position when one part of LSBE follows a procedure that conflicts with the organisation’s official policy and the requirements of its awarding bodies.

Procedure
  1. If any person should declare a conflict of interest, it must be done so in writing to LSBE’s quality manager (failure to declare interest may be subject to disciplinary action).
  2. Any information provided when declaring an interest will be treated in accordance with data protection principles. Data will be processed only to ensure that relevant persons act in the best interest of LSBE, the information will not be used for any other purpose.
  3. Once a conflict of interest has been declared, the relevant person will be withdrawn from any activities which may be affected by the conflict.
  4. LSBE may take internal disciplinary action in line with policy and procedures. This action will be commensurate with the seriousness of the conflict of interest and comply with appropriate employment legislation and awarding body requirements who may impose penalties or sanctions.

This policy is available to staff and students on Moodle pages dedicated to them.

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Data Protection Policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

1. Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding data protection and the rights of customers (“data subjects”) in respect of their personal data under EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).

The GDPR defines “personal data” as any information relating to an identified or identifiable natural person (a “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

This Policy sets LSBE’s obligations regarding the collection, processing, transfer, storage, and disposal of personal data. The procedures and principles set out herein must be followed at all times by LSBE, its employees, agents, contractors, or other parties working on behalf of LSBE.

LSBE is committed not only to the letter of the law, but also to the spirit of the law and places high importance on the correct, lawful, and fair handling of all personal data, respecting the legal rights, privacy, and trust of all individuals with whom it deals.

2. The Data Protection Principles

This Policy aims to ensure compliance with the GDPR. The GDPR sets out the following principles with which any party handling personal data must comply. All personal data must be:

2.1 Processed lawfully, fairly, and in a transparent manner in relation to the data subject.

2.2 Collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes. Further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes.

2.3 Adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.

2.4 Accurate and, where necessary, kept up to date. Every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which it is processed, is erased, or rectified without delay.

2.5 Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. Personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes, subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of the data subject.

2.6 Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures.

3. The Rights of Data Subjects

The GDPR sets out the following rights applicable to data subjects (please refer to the Sections of this policy indicated for further details):

3.1 The right to be informed (Section 12).

3.2 The right of access (Section 13);

3.3 The right to rectification (Section 14);

3.4 The right to erasure (also known as the ‘right to be forgotten’) (Section 15);

3.5 The right to restrict processing (Section 16);

3.6 The right to data portability (Section 17);

3.7 The right to object (Section 18); and

3.8 The rights with respect to automated decision-making and profiling (Sections 19 and 20).

4. Lawful, Fair, and Transparent Data Processing

4.1 The GDPR seeks to ensure that personal data is processed lawfully, fairly, and transparently, without adversely affecting the rights of the data subject. The GDPR states that processing of personal data shall be lawful if at least one of the following applies:

4.1.1 The data subject has given consent to the processing of their personal data for one or more specific purposes;

4.1.2 The processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract with them;

4.1.3 The processing is necessary for compliance with a legal obligation to which the data controller is subject;

4.1.4 The processing is necessary to protect the vital interests of the data subject or of another natural person;

4.1.5 The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller; or

4.1.6 The processing is necessary for the purposes of the legitimate interests pursued by the data controller or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

4.2 If the personal data in question is “special category data” (also known as “sensitive personal data”) (for example, data concerning the data subject’s race, ethnicity, politics, religion, trade union membership, genetics, biometrics (if used for ID purposes), health, sex life, or sexual orientation), at least one of the following conditions must be met:

4.2.1 The data subject has given their explicit consent to the processing of such data for one or more specified purposes (unless EU or EU Member State law prohibits them from doing so);

4.2.2 The processing is necessary for the purpose of carrying out the obligations and exercising specific rights of the data controller or of the data subject in the field of employment, social security, and social protection law (insofar as it is authorised by EU or EU Member State law or a collective agreement pursuant to EU Member State law which provides for appropriate safeguards for the fundamental rights and interests of the data subject);

4.2.3 The processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent;

4.2.4 The data controller is a foundation, association, or other non-profit body with a political, philosophical, religious, or trade union aim, and the processing is carried out in the course of its legitimate activities, provided that the processing relates solely to the members or former members of that body or to persons who have regular contact with it in connection with its purposes and that the personal data is not disclosed outside the body without the consent of the data subjects;

4.2.5 The processing relates to personal data which is clearly made public by the data subject;

4.2.6 The processing is necessary for the conduct of legal claims or whenever courts are acting in their judicial capacity;

4.2.7 The processing is necessary for substantial public interest reasons, on the basis of EU or EU Member State law which shall be proportionate to the aim pursued, shall respect the essence of the right to data protection, and shall provide for suitable and specific measures to safeguard the fundamental rights and interests of the data subject;

4.2.8 The processing is necessary for the purposes of preventative or occupational medicine, for the assessment of the working capacity of an employee, for medical diagnosis, for the provision of health or social care or treatment, or the management of health or social care systems or services on the basis of EU or EU Member State law or pursuant to a contract with a health professional, subject to the conditions and safeguards referred to in Article 9(3) of the GDPR;

4.2.9 The processing is necessary for public interest reasons in the area of public health, for example, protecting against serious cross-border threats to health or ensuring high standards of quality and safety of health care and of medicinal products or medical devices, on the basis of EU or EU Member State law which provides for suitable and specific measures to safeguard the rights and freedoms of the data subject (in particular, professional secrecy); or

4.2.10 The processing is necessary for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes in accordance with Article 89(1) of the GDPR based on EU or EU Member State law which shall be proportionate to the aim pursued, respect the essence of the right to data protection, and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject.

5. Specified, Explicit, and Legitimate Purposes

5.1 LSBE collects and processes the personal data set out in Section 21 of this Policy. This includes:

5.1.1 Personal data collected directly from data subjects; and

5.1.2 Personal data obtained from third parties e.g. employers and colleagues, etc.

5.2 LSBE only collects, processes, and holds personal data for the specific purposes set out in Section 21 of this Policy (or for other purposes expressly permitted by the GDPR).

5.3 Data subjects are kept informed at all times of the purpose or purposes for which LSBE uses their personal data. Please refer to Section 12 for more information on keeping data subjects informed.

6. Adequate, Relevant, and Limited Data Processing

LSBE will only collect and process personal data for and to the extent necessary for the specific purpose or purposes of which data subjects have been informed (or will be informed) as under Section 5, above, and as set out in Section 21, below.

7. Accuracy of Data and Keeping Data Up-to-Date

7.1 LSBE shall ensure that all personal data collected, processed, and held by it is kept accurate and up-to-date. This includes, but is not limited to, the rectification of personal data at the request of a data subject, as set out in Section 14, below.

7.2 The accuracy of personal data shall be checked when it is collected and at regular intervals thereafter until course completion. After this point the data will be archived as is, to fulfil Joint Awarding Body (JAB) guidelines to retain all customer records for a period of 6 years. If any personal data is found to be inaccurate or out-of-date, all reasonable steps will be taken without delay to amend or erase that data, as appropriate.

8. Data Retention

8.1 LSBE shall not keep personal data for any longer than is necessary in light of the purpose or purposes for which that personal data was originally collected, held, and processed.

8.2 When personal data is no longer required, all reasonable steps will be taken to erase or otherwise dispose of it without delay.

8.3 For full details of LSBE’s approach to data retention, including retention periods for specific personal data types held by LSBE, please refer to our Data Retention Policy.

9. Secure Processing

LSBE shall ensure that all personal data collected, held, and processed is kept secure and protected against unauthorised or unlawful processing and against accidental loss, destruction, or damage. Further details of the technical and organisational measures which shall be taken are provided in Sections 22 to 27 of this Policy.

10. Accountability and Record Keeping

10.1 LSBE’s Data Protection Officer is Dr Anne Walder, anne@londonsbe.com.

10.2 The Data Protection Officer shall be responsible for overseeing the implementation of this Policy and for monitoring compliance with this Policy, LSBE’s other data protection-related policies, and with the GDPR and other applicable data protection legislation.

10.3 LSBE shall keep written internal records of all personal data collection, holding, and processing, which shall incorporate the following information:

10.3.1 The name and details of LSBE, its Data Protection Officer, and any applicable third-party data processors;

10.3.2 The purposes for which LSBE collects, holds, and processes personal data;

10.3.3 Details of the categories of personal data collected, held, and processed by LSBE, and the categories of data subject to which that personal data relates;

10.3.4 Details of any transfers of personal data to non-EEA countries including all mechanisms and security safeguards;

10.3.5 Details of how long personal data will be retained by LSBE (please refer to LSBE’s Data Retention Policy); and

10.3.6 Detailed descriptions of all technical and organisational measures taken by LSBE to ensure the security of personal data.

11. Data Protection Impact Assessments

11.1 LSBE shall carry out Data Protection Impact Assessments for any and all new projects and/or new uses of personal data which involve the use of new technologies and the processing involved is likely to result in a high risk to the rights and freedoms of data subjects under the GDPR.

11.2 Data Protection Impact Assessments shall be overseen by the Data Protection Officer and shall address the following:

11.2.1 The type(s) of personal data that will be collected, held, and processed;

11.2.2 The purpose(s) for which personal data is to be used;

11.2.3 LSBE’s objectives;

11.2.4 How personal data is to be used;

11.2.5 The parties (internal and/or external) who are to be consulted;

11.2.6 The necessity and proportionality of the data processing with respect to the purpose(s) for which it is being processed;

11.2.7 Risks posed to data subjects;

11.2.8 Risks posed both within and to LSBE; and

11.2.9 Proposed measures to minimise and handle identified risks.

12. Keeping Data Subjects Informed

12.1 LSBE shall provide the information set out in Section 12.2 to every data subject:

12.1.1 Where personal data is collected directly from data subjects, those data subjects will be informed of its purpose at the time of collection; and

12.1.2 Where personal data is obtained from a third party, the relevant data subjects will be informed of its purpose:

  1. if the personal data is used to communicate with the data subject, when the first communication is made; or
  2. if the personal data is to be transferred to another party, before that transfer is made; or
  3. as soon as reasonably possible and in any event not more than one month after the personal data is obtained.

12.2 The following information shall be provided:

12.2.1 Details of LSBE including, but not limited to, the identity of its Data Protection Officer;

12.2.2 The purpose(s) for which the personal data is being collected and will be processed (as detailed in Section 21 of this Policy) and the legal basis justifying that collection and processing;

12.2.3 Where applicable, the legitimate interests upon which LSBE is justifying its collection and processing of the personal data;

12.2.4 Where the personal data is not obtained directly from the data subject, the categories of personal data collected and processed;

12.2.5 Where the personal data is to be transferred to one or more third parties, details of those parties;

12.2.6 Where the personal data is to be transferred to a third party that is located outside of the European Economic Area (the “EEA”), details of that transfer, including but not limited to the safeguards in place (see Section 28 of this Policy for further details);

12.2.7 Details of data retention;

12.2.8 Details of the data subject’s rights under the GDPR;

12.2.9 Details of the data subject’s right to withdraw their consent to LSBE’s processing of their personal data at any time;

12.2.10 Details of the data subject’s right to complain to the Information Commissioner’s Office (the “supervisory authority” under the GDPR);

12.2.11 Where applicable, details of any legal or contractual requirement or obligation necessitating the collection and processing of the personal data and details of any consequences of failing to provide it; and

12.2.12 Details of any automated decision-making or profiling that will take place using the personal data, including information on how decisions will be made, the significance of those decisions, and any consequences.

13. Data Subject Access

13.1 Data subjects may make subject access requests (“SARs”) at any time to find out more about the personal data which LSBE holds about them, what it is doing with that personal data, and why.

13.2 Employees wishing to make a SAR should do using a Subject Access Request Form, sending the form to LSBE’s Data Protection Officer at anne@londonsbe.com.

13.3 Responses to SARs shall normally be made within one month of receipt. However this may be extended by up to two months if the SAR is complex and/or numerous requests are made. If such additional time is required, the data subject shall be informed.

13.4 All SARs received shall be handled by LSBE’s Data Protection Officer.

13.5 LSBE does not charge a fee for the handling of normal SARs. LSBE reserves the right to charge reasonable fees for additional copies of information that has already been supplied to a data subject, and for requests that are manifestly unfounded or excessive, particularly where such requests are repetitive.

14. Rectification of Personal Data

14.1 Data subjects have the right to require LSBE to rectify any of their personal data that is inaccurate or incomplete.

14.2 LSBE shall rectify the personal data in question, and inform the data subject of that rectification, within one month of the data subject informing LSBE of the issue. The period can be extended by up to two months in the case of complex requests. If such additional time is required, the data subject shall be informed.

14.3 In the event that any affected personal data has been disclosed to third parties, those parties shall be informed of any rectification that must be made to that personal data.

15. Erasure of Personal Data

15.1 Data subjects have the right to request that LSBE erases the personal data it holds about them in the following circumstances:

15.1.1 It is no longer necessary for LSBE to hold that personal data with respect to the purpose(s) for which it was originally collected or processed;

15.1.2 The data subject wishes to withdraw their consent to LSBE holding and processing their personal data;

15.1.3 The data subject objects to LSBE holding and processing their personal data (and there is no overriding legitimate interest to allow LSBE to continue doing so) (see Section 18 of this Policy for further details concerning the right to object);

15.1.4 The personal data has been processed unlawfully;

15.1.5 The personal data needs to be erased in order for LSBE to comply with a particular legal obligation.

15.2 Unless LSBE has reasonable grounds to refuse to erase personal data, all requests for erasure shall be complied with, and the data subject informed of the erasure, within one month of receipt of the data subject’s request. The period can be extended by up to two months in the case of complex requests. If such additional time is required, the data subject shall be informed.

15.3 In the event that any personal data that is to be erased in response to a data subject’s request has been disclosed to third parties, those parties shall be informed of the erasure (unless it is impossible or would require disproportionate effort to do so).

16. Restriction of Personal Data Processing

16.1 Data subjects may request that LSBE ceases processing the personal data it holds about them. If a data subject makes such a request, LSBE shall retain only the amount of personal data concerning that data subject (if any) that is necessary to ensure that the personal data in question is not processed further.

16.2 In the event that any affected personal data has been disclosed to third parties, those parties shall be informed of the applicable restrictions on processing it (unless it is impossible or would require disproportionate effort to do so).

17. Data Portability

17.1 LSBE processes personal data using automated means via website checkout systems, payment merchant captured details, Smartsheet portfolio records and LMS track records.

17.2 Where data subjects have given their consent to LSBE to process their personal data in such a manner, or the processing is otherwise required for the performance of a contract between LSBE and the data subject, data subjects have the right, under the GDPR, to receive a copy of their personal data and to use it for other purposes (namely transmitting it to other data controllers).

17.3 To facilitate the right of data portability, LSBE shall make available all applicable personal data to data subjects in the following format[s]:

17.3.1 Smartsheet records sent via email;

17.3.2 All other records exported from our systems into CSV, PDF, Word (or other universally acceptable format) and sent via email.

17.4 Where technically feasible, if requested by a data subject, personal data shall be sent directly to the required data controller.

17.5 All requests for copies of personal data shall be complied with within one month of the data subject’s request. The period can be extended by up to two months in the case of complex or numerous requests. If such additional time is required, the data subject shall be informed.

18. Objections to Personal Data Processing

18.1 Data subjects have the right to object to LSBE processing their personal data based on legitimate interests, direct marketing (including profiling), and processing for statistics purposes.

18.2 Where a data subject objects to LSBE processing their personal data based on its legitimate interests, LSBE shall cease such processing immediately, unless it can be demonstrated that LSBE’s legitimate grounds for such processing override the data subject’s interests, rights, and freedoms, or that the processing is necessary for the conduct of legal claims.

18.3 Where a data subject objects to LSBE processing their personal data for direct marketing purposes, LSBE shall cease such processing immediately.

19. Automated Decision-Making

19.1 LSBE uses personal data in automated decision-making processes e.g. automated calculation of study hours, test scores / results and achievement of a qualification which may, or may not, lead to downloadable certification.

19.2 Where such decisions have a legal (or similarly significant effect) on data subjects, those data subjects have the right to challenge to such decisions under the GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from LSBE.

19.3 The right described in Section 19.2 does not apply in the following circumstances:

19.3.1 The decision is necessary for the entry into, or performance of, a contract between LSBE and the data subject;

19.3.2 The decision is authorised by law; or

19.3.3 The data subject has given their explicit consent.

20. Personal Data Collected, Held, and Processed

The following personal data is collected, held, and processed by LSBE (for details of data retention, please refer to LSBE’s Data Retention Policy):

Data Ref.

Type of Data

Purpose of Data

First Name(s)

Name

Identity, certification

Last Name

Name

Identity, certification

Gender

Gender

Identity, Awarding Body registration

DOB

Numeric

Identity, Awarding Body registration

Unique Learner Number (ULN)

Alphanumeric or Numeric

Identity, government loan application requirements

Ethnicity

Optional - ethnicity

Ethnicity monitoring to ensure Equality & Diversity

Phone & Mobile No.

Numeric

Contact regarding course-related calls (payment, tutor support, etc.)

Address

Address

Certificate postage

Country

Address

Certificate postage, monitoring target market reach

Email

Email address

Required to access all our online systems and communication with customer services and training staff.

21. Data Security - Transferring Personal Data and Communications

LSBE shall ensure that the following measures are taken with respect to all communications and other transfers involving personal data:

21.1 All emails containing personal data must be encrypted using TLS and S/MIME encryption wherever possible;

21.2 All emails containing personal data must be marked “confidential”;

21.3 Personal data may be transmitted over secure networks only; transmission over unsecured networks is not permitted in any circumstances;

21.4 Personal data may not be transmitted over a wireless network if there is a wired alternative that is reasonably practicable;

21.5 Personal data contained in the body of an email, whether sent or received, should be copied from the body of that email and stored securely. The email itself should be deleted. All temporary files associated therewith should also be deleted;

21.6 Where personal data is to be sent by facsimile transmission the recipient should be informed in advance of the transmission and should be waiting by the fax machine to receive the data;

21.7 Where personal data is to be transferred in hard copy form it should be passed directly to the recipient; and

21.8 All personal data to be transferred physically, whether in hard copy form or on removable electronic media shall be transferred in a suitable container marked “confidential”.

22. Data Security - Storage

LSBE shall ensure that the following measures are taken with respect to the storage of personal data:

22.1 All electronic copies of personal data should be stored securely using passwords and HTTPS/TLS data encryption;

22.2 All hard copies of personal data, along with any electronic copies stored on physical, removable media should be stored securely in a locked box, drawer, cabinet, or similar;

22.3 All personal data stored electronically should be backed up offsite. All backups should be encrypted using HTTPS/TLS;

22.4 No personal data should be stored on any mobile device (including, but not limited to, laptops, tablets, and smartphones), whether such device belongs to LSBE or otherwise without the formal written approval of the named Data Protection Officer and, in the event of such approval, strictly in accordance with all instructions and limitations described at the time the approval is given, and for no longer than is absolutely necessary; and

22.5 No personal data should be transferred to any device personally belonging to an employee and personal data may only be transferred to devices belonging to agents, contractors, or other parties working on behalf of LSBE where the party in question has agreed to comply fully with the letter and spirit of this Policy and of the GDPR (which may include demonstrating to LSBE that all suitable technical and organisational measures have been taken).

23. Data Security - Disposal

When any personal data is to be erased or otherwise disposed of for any reason (including where copies have been made and are no longer needed), it should be securely deleted and disposed of. For further information on the deletion and disposal of personal data, please refer to LSBE’s Data Retention Policy.

24. Data Security - Use of Personal Data

LSBE shall ensure that the following measures are taken with respect to the use of personal data:

24.1 No personal data may be shared informally and if an employee, agent, subcontractor, or other party working on behalf of LSBE requires access to any personal data that they do not already have access to, such access should be formally requested from the named Data Protection Officer;

24.2 No personal data may be transferred to any employees, agents, contractors, or other parties, whether such parties are working on behalf of LSBE or not, without the authorisation of the named Data Protection Officer;

24.3 Personal data must be handled with care at all times and should not be left unattended or on view to unauthorised employees, agents, subcontractors, or other parties at any time;

24.4 If personal data is being viewed on a computer screen and the computer in question is to be left unattended for any period of time, the user must lock the computer and screen before leaving it; and

24.5 Where personal data held by LSBE is used for marketing purposes, it shall be the responsibility of the Data Protection Officer to ensure that the appropriate consent is obtained and that no data subjects have opted out, whether directly or via a third-party service such as the TPS.

25. Data Security - IT Security

LSBE shall ensure that the following measures are taken with respect to IT and information security:

25.1 All passwords used to protect personal data should be changed regularly and should not use words or phrases that can be easily guessed or otherwise compromised. All passwords must contain a combination of uppercase and lowercase letters, numbers, and symbols. All software used by LSBE is designed to require such passwords;

25.2 Under no circumstances should any passwords be written down or shared between any employees, agents, contractors, or other parties working on behalf of LSBE, irrespective of seniority or department. If a password is forgotten, it must be reset using the applicable method. IT staff do not have access to passwords;

25.3 All software (including, but not limited to, applications and operating systems) shall be kept up-to-date. LSBE’s IT staff shall be responsible for installing any and all security-related updates as soon as reasonably and practically possible unless there are valid technical reasons not to do so; and

25.4 No software may be installed on any company-owned computer or device without the prior approval of the named Data Protection Officer.

26. Organisational Measures

LSBE shall ensure that the following measures are taken with respect to the collection, holding, and processing of personal data:

26.1 All employees, agents, contractors, or other parties working on behalf of LSBE shall be made fully aware of both their individual responsibilities and LSBE’s responsibilities under the GDPR and under this Policy, and shall be provided with a copy of this Policy;

26.2 Only employees, agents, subcontractors, or other parties working on behalf of LSBE that need access to, and use of, personal data in order to carry out their assigned duties correctly shall have access to personal data held by LSBE;

26.3 All employees, agents, contractors, or other parties working on behalf of LSBE handling personal data will be appropriately trained to do so;

26.4 All employees, agents, contractors, or other parties working on behalf of LSBE handling personal data will be appropriately supervised;

26.5 All employees, agents, contractors, or other parties working on behalf of LSBE handling personal data shall be required and encouraged to exercise care, caution, and discretion when discussing work-related matters that relate to personal data, whether in the workplace or otherwise;

26.6 Methods of collecting, holding, and processing personal data shall be regularly evaluated and reviewed;

26.7 All personal data held by LSBE shall be reviewed periodically, as set out in LSBE’s Data Retention Policy;

26.8 The performance of those employees, agents, contractors, or other parties working on behalf of LSBE handling personal data shall be regularly evaluated and reviewed;

26.9 All employees, agents, contractors, or other parties working on behalf of LSBE handling personal data will be bound to do so in accordance with the principles of the GDPR and this Policy by contract;

26.10 All agents, contractors, or other parties working on behalf of LSBE handling personal data must ensure that any and all of their employees who are involved in the processing of personal data are held to the same conditions as those relevant employees of LSBE arising out of this Policy and the GDPR; and

26.11 Where any agent, contractor or other party working on behalf of LSBE handling personal data fails in their obligations under this Policy that party shall indemnify and hold harmless LSBE against any costs, liability, damages, loss, claims or proceedings which may arise out of that failure.

27. Transferring Personal Data to a Country Outside the EEA

27.1 LSBE may from time to time transfer (‘transfer’ includes making available remotely) personal data to countries outside of the EEA.

27.2 The transfer of personal data to a country outside of the EEA shall take place only if one or more of the following applies:

27.2.1 The transfer is to a country, territory, or one or more specific sectors in that country (or an international organisation), that the European Commission has determined ensures an adequate level of protection for personal data;

27.2.2 The transfer is to a country (or international organisation) which provides appropriate safeguards in the form of a legally binding agreement between public authorities or bodies; binding corporate rules; standard data protection clauses adopted by the European Commission; compliance with an approved code of conduct approved by a supervisory authority (e.g. the Information Commissioner’s Office); certification under an approved certification mechanism (as provided for in the GDPR); contractual clauses agreed and authorised by the competent supervisory authority; or provisions inserted into administrative arrangements between public authorities or bodies authorised by the competent supervisory authority;

27.2.3 The transfer is made with the informed consent of the relevant data subject(s);

27.2.4 The transfer is necessary for the performance of a contract between the data subject and LSBE (or for pre-contractual steps taken at the request of the data subject);

27.2.5 The transfer is necessary for important public interest reasons;

27.2.6 The transfer is necessary for the conduct of legal claims;

27.2.7 The transfer is necessary to protect the vital interests of the data subject or other individuals where the data subject is physically or legally unable to give their consent; or

27.2.8 The transfer is made from a register that, under UK or EU law, is intended to provide information to the public and which is open for access by the public in general or otherwise to those who are able to show a legitimate interest in accessing the register.

28. Data Breach Notification

28.1 All personal data breaches must be reported immediately to LSBE’s Data Protection Officer.

28.2 If a personal data breach occurs and that breach is likely to result in a risk to the rights and freedoms of data subjects (e.g. financial loss, breach of confidentiality, discrimination, reputational damage, or other significant social or economic damage), the Data Protection Officer must ensure that the Information Commissioner’s Office is informed of the breach without delay, and in any event, within 72 hours after having become aware of it.

28.3 In the event that a personal data breach is likely to result in a high risk (that is, a higher risk than that described under Section 29.2) to the rights and freedoms of data subjects, the Data Protection Officer must ensure that all affected data subjects are informed of the breach directly and without undue delay.

28.4 Data breach notifications shall include the following information:

28.4.1 The categories and approximate number of data subjects concerned;

28.4.2 The categories and approximate number of personal data records concerned;

28.4.3 The name and contact details of LSBE’s data protection officer (or other contact point where more information can be obtained);

28.4.4 The likely consequences of the breach;

28.4.5 Details of the measures taken, or proposed to be taken, by LSBE to address the breach including, where appropriate, measures to mitigate its possible adverse effects.

This policy is available to staff and students on Moodle pages dedicated to them.

END




Equity, Diversity and Inclusion Policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

1. Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding Equality, Diversity and Inclusion.

2. Equal opportunities policy & procedure

The LSBE is committed to providing equal opportunities for candidates, applicants for employment and employees. We are committed to creating an inclusive environment which values diversity and is free from harassment, victimisation, discrimination and bullying. We aim to provide an inclusive environment which values diversity and maintain a working, learning and social environment in which the rights and dignity of all its staff and candidates are respected to assist them in reaching their full potential.

We assess each individual on their ability and do not make judgements based on age, gender, marital status, colour, disability, ethnic or national origin, religious or sexual orientation.

2.1 What we ask of you

  • To understand and comply with the policy.

  • To make sure that the employees or candidates’ own behaviour and language do not cause misunderstanding or offence.

  • To inform Head Office immediately if any employee or candidate experiences any form of discrimination, bullying or harassment, so that they can provide impartial and confidential advice and support.

  • To be willing to stand up against harassment

2.2 We promise to:

  • Base our decisions on merit and ability in all aspects of study, employment, recruitment, promotion, training, etc.

  • Vary our marketing strategies and outreach media in order to attract applications from all genders, races, areas, abilities and backgrounds.

  • Regard all staff as potentially suitable for all vacancies, including management positions, regardless of background.

  • Not discriminate when we carry out performance reviews.

  • Give all staff the same training opportunities.

  • Ensure all training materials are unbiased and the Training Department will do all they can to accommodate special needs.

  • Ensure all marketing materials are unbiased and are distributed in as diverse ways as possible.

  • Provide innovative and flexible working arrangements to meet the needs of our employees, trainees and corporate clients.

  • View harassment as unacceptable and will investigate incidents fully.

  • Make this policy available to all staff and candidates for training.

  • Regularly review the terms of this policy against harassment

2.3 Reasonable Adjustments

Wherever possible, we will strive to provide reasonable adjustments to allow equal access to assessment and training for all candidates. These will be dealt with on a case-by-case basis as each individual is different.

Any reasonable adjustments provided or agreed will be dependent on:

  • The Special Considerations / Reasonable Adjustments / equivalent policy of the relevant Awarding Organisation.

  • Evidence provided by the candidate

  • When the evidence is provided i.e. before, during or after the course or exam

  • Degree of assistance/adjustments required e.g. if the special considerations can be fulfilled internally or we may be required to hire a specialist who may take more time.

  • Permission(s) granted by the Awarding Organisation or any other regulatory authority in general or in particular to the case at hand.

  • Other times/resource restrictions, which may cause delays in provision outside of our control.

As a general rule, special considerations which do not affect exam/assessment regulations will be provided by LSBE once the need has been established. Wherever possible we will strive to have a range of resources and facilities as well as trained staff available to deal with reasonable adjustment requests in the classroom. Examples include:

  • Large font / high contrast materials

  • Course materials will be available in both visual and audio formats

3. Disability policy

3.1 Policy statement

LSBE will treat all employees with dignity and respect and will provide an environment for learning and working that is free from unlawful discrimination, harassment, bullying and victimisation. LSBE is committed to an Equal Opportunities Policy and recognises the importance and value of Diversity. We recognise our social, moral and statutory duty to admit and employ people with disabilities, and will do all that is practicable to meet this requirement responsibility. LSBE wishes to be an organisation that is recognised by the community for good employment and student opportunities. We want individuals who apply to LSBE to be confident that they will receive fair treatment and be considered on their ability to do the job. LSBE's employment policies aim to ensure that people with disabilities receive treatment that is fair, equitable and consistent with their skills and abilities. Similarly, we admit students to the available places on its courses based on their academic ability and motivation, whilst recognising the particular achievements of disabled students who have reached this stage. LSBE will make every effort, if an existing employee becomes disabled, to retrain and retain them wherever practicable. LSBE is committed to providing relevant training on disability and involves disabled people and interested parties via the Disability Action Committee, in policy implementation and evaluation.

3.2 Legislation

Disability is one of the protected characteristics under the Equality Act 2010.

From 1 October 2010, the Equality Act replaced most of the Disability Discrimination Act (DDA). However, the Disability Equality Duty in the DDA continues to apply. The Disability Equality Duty marks a commitment towards actively promoting equality of opportunity for disabled people.

Disability equality schemes require organisations to consider and include the following:

Eliminate unlawful discrimination

Promote equal opportunities

Eliminate disability-related harassment

Promote a positive attitude on disability

Encourage participation by disabled people in public life

Active involvement of disabled people in the ongoing development of the scheme

Assess policies for their impact on people with a disability

Development of an action plan

Gather and publish information

Definition of 'disability'

In the Equality Act 2010, a person has a disability if:

They have a physical or mental impairment

The impairment has a substantial and long-term adverse effect on their ability to perform normal day-to-day activities

For the purposes of the Act, these words have the following meanings:

'Substantial’ means more than minor or trivial

‘Long-term’ means for a period of more than a year (12 months)

3.3 Principles

The Equality Act 2010 was introduced to harmonise and replace previous legislation, such as the Disability Discrimination Act 2005. The Equality Act has strengthened particular aspects of equality law, and in particular, disabilities. For instance, new categories of discrimination have been introduced, see section 3.4 below.

The Equality Act has made it easier for a person to show that they are disabled and be protected from discrimination. The Act puts a duty on LSBE to make reasonable adjustments for staff to help them overcome disadvantage resulting from an impairment, e.g. by providing assistive technologies to help visually impaired staff use computers effectively.

The Equality Act takes the approach that employers and service providers must look specifically at the particular person's disability and identify how, if practicable, they can ensure that the disabled person is treated as favourably as everybody else. The law is in place to promote equal rights and fair treatment for all. UK Training Hub Ltd complies with this legislative definition.

The following are covered under this definition:

Physical and sensory impairments

Specific learning difficulties

Autistic spectrum disorders

Mental health issues

Severe disfigurements

Anyone with an HIV infection, cancer or multiple sclerosis

Progressive conditions that affect normal day-to-day activities, including long-term physical health issues

3.4 Types of Discrimination

Discrimination against disabled applicants or staff can take place in the following ways:

Direct Discrimination: An individual is treated less favourably than another because of a disability.

Indirect Discrimination: When a rule or policy applies to the majority but disadvantages someone with a protected characteristic (disability).

Discrimination by Association: Direct discrimination against someone because they associate with another person who has a disability.

Discrimination by Perception: Direct discrimination against an individual because the others think they possess a particular protected characteristic, e.g. disability.

Harassment: Many people with disabilities experience harassment at work. At LSBE harassment will not be tolerated and every reasonable step will be taken to deal with it. Any refusal to work with people because of their disability is unacceptable and will not be tolerated. Staff can complain of behaviour they find offensive even if it is not directed at them, for example, if they believe the harassment or treatment of another has created a hostile environment.

Harassment by a Third Party: LSBE is potentially liable for harassment of our staff by people we don't employ, e.g. outsourced contractors.

Victimisation: When a staff member is treated badly because they have made, or supported a complaint or grievance, under the Equality Act:

by treating them ‘less favourably' than other people, or

by failing to make a ‘reasonable adjustment' compared with other people for a reason relating to their disability.

Discrimination is often unintentional and can arise from:

assumptions and stereotypes

prejudice or fear

lack of understanding and information

low expectations

lack of direct contact with disabled people

inaccessible environments

lack of appropriate aids, services and adjustments which make something accessible

inflexible practices and procedures.

3.5 Disclosure

Since many disabilities/special requirements are not obvious, LSBE has to rely on the staff member or applicant making a disclosure about their disability. It is understood individuals are often reluctant to do this because they fear discrimination, and feel it is not relevant in respect to being able to do the job. However, if staff or applicants know about LSBE's disability policy and in particular our willingness to make reasonable adjustments, they will be much more inclined to disclose any disabilities, including invisible disabilities. Disclosure can be beneficial for the following reasons:

the stress of not divulging a disability can exacerbate the person's difficulties at work or study;

the employee and manager, or tutor and student, can together determine what adjustments, if any, would maintain or improve working conditions;

the support of fellow workers / students can be enlisted.

3.6 Confidentiality

Under legislation, it is imperative that we safeguard the confidentiality of personal and medical information. When a person's disability status is known, all unnecessary and potentially damaging disclosures will be avoided. Disclosure will only occur:

with the explicit consent of the individual

when it helps to facilitate the person's ability to do the job

if it is absolutely necessary within the law.

The applicant or employee will always be informed about the purposes for which the personal information will be used. The Equality Act makes it unlawful, except in certain circumstances, for employers to ask about a candidate's health before offering them work. Health questionnaires filled out by job applicants are sent to Occupational Health in confidence and are not used to screen prospective employees.

3.7 Roles and responsibilities

Every individual working within LSBE has responsibilities under the Equality Act 2010, although all those in executive and/or managerial positions have a particular responsibility to ensure implementation of the College's Equal Opportunity policies and procedures. The College has a responsibility to avoid discrimination in the areas of recruitment, training and development, career development, redundancy and dismissal, day to day working life. Everyone working for LSBE, and those responsible for procuring services for LSBE, are responsible for ensuring that non-discriminatory policies and procedures are in place in order to avoid discrimination against disabled staff, students, clients and visitors. In addition, all staff have a responsibility to avoid and to challenge the victimisation or harassment of disabled people. If any member of staff believes they have been treated in a way that is contrary to this policy, concerns should be raised with someone in authority who is in a position to take appropriate action.

3.8 Monitoring and evaluation

LSBE is committed to conducting transparent monitoring to make LSBE fully accessible for all. The Disability and Equal Opportunities Policies are available on Moodle Student and Faculty pages. These are reviewed regularly to ensure they are kept up to date and in line with current legislation.

This policy is available to staff and students on Moodle pages dedicated to them.

END




Health and Safety Policy Statement


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

1. Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding health and safety.

2. Health and safety policy statement

It is our policy to ensure, so far as is reasonably practicable, the safety of all employees and any other persons who may be directly affected by the activities of the company. LSBE will, so far as is reasonably practicable:

  • Aim to achieve compliance with legal requirements through good occupational health and safety performance
  • Provide suitable and sufficient resources to implement this policy
  • Establish and maintain a safe and healthy working environment
  • Ensure that significant risks arising from work activities under our control are eliminated or adequately controlled
  • Develop and implement appropriate occupational health and safety procedures and safe working practices
  • Include the management of health and safety as a specific responsibility of managers / trainers at all levels
  • Ensure this policy is understood and implemented throughout the organisation
  • Involve employees in health and safety decisions through consultation and co-operation
  • Involve employees in health and safety decisions through consultation and co-operation
  • Regularly review compliance with the policy and the management system that support it
  • Provide suitable and sufficient information, instructions and supervision to enable all employees to avoid hazards and contribute to their own health and safety at work
  • Ensure that employees receive appropriate training, and are competent to carry out their designated responsibilities

Ensure that employees receive appropriate training, and are competent to carry out their designated responsibilities

This policy is available to staff and students on Moodle pages dedicated to them.

END




Assessment Policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

1. Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding Assessment.

2. Assessment

Assessment is an essential part of the learning and teaching process. It provides a measurement of the students’ achievement. It also provides diagnostic information that assists both professor/instructor/assessor and students in the ongoing improvement of the learning and teaching process. Assessment shall be reliable, ensuring that assessment decisions are made consistently throughout the organisation and is transparent, in that it is clear to students, staff and external auditors the criteria and methods by which students’ work is being judged.

All assessments must be conducted rigorously and accurately and in accordance with LSBE and/or the awarding body’s published criteria and standards. Fair Assessment shall be ensured by:

  • Assessments designed and delivered by LSBE professor/instructor/assessor must be conducted by reference to open and defined standards described in marking/assessment schemes, covering the required skills, knowledge and understanding.
  • The chosen format and method of assessment must be appropriate to the qualification and any conditions specified by the awarding body.
  • Assessment materials must be presented in clear and unambiguous language and must differentiate only on the basis of a student’s knowledge, skills and understanding. Such materials must be free from any overt or covert discrimination against an individual, either in wording or content.
  • The organisation will designate professor/instructor/assessor whose knowledge, skills and understanding are appropriate for the units they assess. Staff will maintain their competence by regular staff development organised internally or externally.

Assessment and Internal Verification Process

Assessment and internal verification are major aspects of quality assurance that relates to day- to-day delivery and assessment of all qualifications through LSBE. Assessment is an ongoing process and is supplemented with Internal Verification that ensures that assessment decisions are consistently accurate and at the appropriate standard. The IQA Quality Manager/Verifier is a key person in ensuring that when certification is claimed for a candidate, it reliably marks the achievement of accreditation and awarding bodies standards. This is a policy which applies to all appropriate learning programs that are offered through LSBE.

3.1 Assessment

Assessors of LSBE must be appropriately qualified and/or experienced to deliver and assess the relevant units. Assessment must be conducted according to LSBE and the awarding body’s guidelines and assessors are required to use assessment guidelines stated within the program/course specification.

3.3 Internal Verification

Internal verification is an internal quality assurance process to ensure that assessment is completed fully, accurately and on time in accordance with LSBE and the accreditation and awarding bodies policies and regulations. The IQA Quality Manager/ Verifier must adhere to the guidelines laid out in the relevant accreditation and awarding bodies documentation.

Internal verification will involve a person other than the original assessor checking that assignments and assessment decisions are accurate and valid. Internal verification will be carried out by persons identified in the course validation documentation. The IQA Quality Manager/Verifier will comply with LSBE’s internal verification policy and adhere to the accreditation and awarding bodies.

Internal verification involves:

  • Checking of all assignment briefs against unit specifications prior to use with feedback to professor/instructor/assessor on how briefs should be improved if necessary. All programmes will follow LSBE’s internal verification policy.
  • Monitoring the accuracy of assessors’ decisions for every unit and providing appropriate feedback to assessors with an action plan where necessary.
  • Ensuring that internal verification procedures and records are completed on time for units being sampled by the external verifier.
  • Internal verification will ensure that all assignments will be internally verified at the appropriate levels.
  • Where a unit is assessed through several assignments a matrix is to be used to ensure coverage of all the criteria through the briefs.
  • Evidence will be made available to show how internal verification has taken place. For verification purposes some formal practical assessments may be recorded.

This policy is available to staff and students on Moodle pages dedicated to them.

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Internal Quality Assurance Policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

1. Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding internal Quality Insurance.

In order to establish all LSBE policies and to monitor the standards that the Company has set as part of the provision of its services, it has been necessary to develop a systematic approach to Quality Management, aiming at providing the best service that our students require. Training provision of all our employees is the key to fulfilling our objectives as we can target the achievement of dual goals, in the form of quality service for our students via highly skilled and knowledgeable employees. We commit ourselves to reviewing these arrangements and systems on a regular basis as part of the Quality Assurance System that we have put in place.

1.1 Quality Assurance Policy

It is the policy of LSBE to ensure that all of its employees are fully aware of the contents of this document and that they demonstrate at all times their ability and willingness to carry out its instructions so as to provide all students of LSBE with a quality service that LSBE provides as part of this policy.

LSBE will do this by the following methods:

  • We will continuously strive to provide quality service to all our students by implementing all parts of the Quality Assurance System.
  • We will work proactively to continuously improve the quality of our services (training, customer services, post-course services) in order to ensure that we continue to provide our students with up-to-date and relevant information as part of our commitment to quality.
  • We will stringently review and improve our internal policies and processes on an ongoing basis as part of our commitment to ensure and maintain the best level of service and Information, Advice and Guidance to our students and staff.
  • We understand that our services have value only if they contribute and are relevant to the ongoing development of our students’ learning.
  • We aim to monitor our students ever-changing needs as the industry evolves and new trends, standards and markets may require them to have access to new learning and development.
  • We are registered with the ICO and will always abide by the regulatory requirements of the Data Protection Act in the creation, maintenance, storage, access and deletion or disposal of any sensitive information held by us.

1.2 Management of Quality

The Quality Vertifier known as the Quality Manager is responsible for reviewing the quality of Training, Assessment and Internal Verification decisions during and at the end of the Training process. Quality verification will take place by an appointed person, usually the Quality Verifier, however, other people may be involved in this process from time to time. This may include the Center Coordinator, the Dean, or an impartial, External Quality Verifier, hired by LSBE. Internal verification is at LSBE of Quality Assurance of all Training programs. The role of Quality Verification in managing training assessment and internal verification is that it consistently meets the criteria of the National Occupational Standards. The Quality Verifier is therefore the key factor in managing risk- ensuring that when a certificate is claimed for a candidate, it marks the achievement of the standards.

1.3 The Purpose of sampling

To review the quality of the Training Assessment and Internal Verification decisions during and at the end of the verification process.

1.3.1 Periodic sampling

Periodic Sampling enables the Quality Verifier to be involved with the training, assessment and verification process at different stages including registration and post-course service and advice. This involves reviewing the work undertaken by the sales staff, professors/instructors/assessors, trainee and admin staff prior to decisions being made on certification i.e. during the course. It will involve the reviews given by professors/instructors/assessors to trainees and those given by the Quality Verifier to Professors/instructors/assessors . This will enable the Quality Verifier to evaluate the quality of guidance on training, assessment and internal verifications and the effectiveness of planning assessments. By performing periodic sampling this will allow the Quality Verifier in identifying problems at an early stage so avoiding the need to turn down assessment and verification decisions, identify good practice and training, and maintain standardisation with all members of the training team.

1.3.2 Final sampling

Sampling at the end of the training, assessment and verification process involves reviewing the quality of the assessment decisions by evaluating how they have been reached. The Quality Verifier has to be able to follow an audit trail that is clear and can demonstrate how the Training Team has checked that the evidence presented meets the “rule of evidence”. This includes evidence presented as a portfolio, computer-aided compilation, video or evidence identified via alternative assessment.

The professor/instructor/assessor and Quality Verifier must have confirmed the evidence as:

  • Valid – relevant to the standards for which competence is claimed.
  • Authentic – the trainee’s own work / been produced by the trainee.
  • Current – sufficiently recent to be confident that the same level of skill, understanding and knowledge exist at the time of the claim.
  • Timely – the work has been completed and submitted within the specified timeframes allowed by the Awarding Body.
  • Sufficient – meets ALL the requirements of the standards in full.

1.3.3 Factors to be taken into account when sampling

  • Role of sales and admin staff in storage, processing and shipping of important paperwork and documents.
  • Size of sample
  • Training/Assessment methods
  • Professors/instructors/assessors (how many, their experience, workload and location)
  • Different students
  • All units

1.4 Tasks of Admin Staff, Sales Staff and Quality Verifier

From candidate enrolment through to claiming certificates:

Sales Staff

  • Must have experience and will be trained in house regarding ethical sales, customer services and any other relevant training as required as per their PDP or TNA.
  • Register students for the program.
  • Give accurate, informed and reliable Information, Advice and Guidance at the time of booking.
  • Turn away students not suitable for the qualifications in line with Awarding Body regulations.
  • Send accurate and correct email booking confirmations and details for the course, timings, venue, etc.
  • Ensure all sensitive personal data is kept confidential and stored according to Data Protection legislation.
  • Identify and inform the relevant professor/instructor/assessor, the Dean and Centre Coordinator of any students requiring additional help for the course and / or exam, where allowed by the Awarding Body.

Admin Staff

  • Must have experience and will be trained in house regarding effective time management and project management, customer services and any other relevant training as required as per their PDP.
  • Mail students the information pack upon registration where email confirmation does not suffice or where details are requested by post specifically, by the candidate.
  • Ensure all sensitive personal documents and details are held according to Data Protection legislation.
  • Ensure all LSBE and Awarding Body documentation, especially Assignment/Exam Papers, are held securely in the premises, during shipment and processing.
  • Accurate counts must be kept of all Assessment Papers received from Awarding Body, stored, shipped to Training, received back for processing, forwarded to Awarding Body for checking (where applicable). Assessment Papers can include exam papers or portfolio assessments.
  • Ensure the correct arrangements have been made for any additional help or special needs of students identified by the Sales Staff.
  • Ensure all audio / video /electronic assessments are stored and organised securely and backups made.
  • Update candidate results and post certificates in a regular, timely manner while maintaining clear records.
  • Ensure any malpractice concerns or accidents are reported to the Director, QV or Dean immediately.

Professor/Instructor/Assessor

  • Must hold the minimum required Teaching Qualification or be in the process of obtaining such qualification.
  • If required, assessor must hold the Level 3 Assessor qualification or acceptable equivalent.
  • At registration, verify and recheck info provided by Sales staff including, ID documents, candidate name spellings, date of birth, contact details, payment details, special needs and suitability for completing the course.
  • Report correct numbers of students, resits, payments to the Financial Manager where relevant.
  • Carry out assessments and provide verbal / written feedback (depending on the program being delivered).
  • Ensure the correct arrangements have been made for any additional help or special needs of students identified by the Sales and/or Admin Staff.
  • Ensure the correct amount of Contact Hours have been met in line with LSBE and Awarding Body policy on Guided Learning Hours (GLH) for that course.
  • Deliver the training according to the Lesson Plans provided / approved by LSBE and the Awarding Body with the best knowledge, integrity and respect for all.
  • Complete all documents and paperwork in line with LSBE and Awarding Body’s policies and procedures.
  • Ensure any malpractice concerns or accidents are reported to the Director, QV or Dean immediately.

Quality Verifier

  • Must sample across all professors/instructors/assessors and all training programs.
  • Be involved in the recruitment and training of the professor, instructors and assessors.
  • Must be Level 4 IQA qualified or be in the process of obtaining such qualification with occupational competence and experience of teaching in the relevant subject.
  • Provide induction to all new professors/instructors/assessors to ensure that they have a full understanding of process and have all the correct documentation to carry out training and assessment.
  • Prepare a sampling plan.
  • Monitor development of professors/instructors/assessors.
  • Ensure that professors/instructors/assessors are using and have access to all the tools necessary to carry out their role..
  • Make checks on the registration and enrolment of trainees with awarding body (where necessary).
  • Hold team meetings and standardisation meetings, carry out observations of professors/instructors/assessors and assessors, sample portfolios of evidence (where applicable), interview students from the courses.
  • Create action plans for improved performance activities.
  • Complete and maintain all relevant records.
  • Provide feedback to the Quality Verifier and Management.
  • Attend meetings with Awarding Bodies and provide feedback to the Training and Assessment team.
  • Make claim for trainees’ certificates once all requirements have been satisfied.
  • Ensure any malpractice concerns or accidents are reported to the line manager, QV or MD immediately.
  • Assist in the appointment of professors/instructors/assessors.
  • Sample the practices of the Admin and Sales staff,and professors/instructors/ assessors.
  • Train admin and sales staff to ensure Awarding Body requirements are being met at all stages of registration, training and certification.
  • Hold and attend the Standardisation and team meetings.
  • Provide feedback to the assessment team and Top Management on updates received from all levels of staff and students.
  • Attend meetings with Awarding Body personnel during approval and sampling visits.
  • Attend relevant Awarding Body trainings and workshops and ensure that up-to-date and accurate information and documents are forwarded and explained to relevant departments and Management.
  • Deal with any potential or reported cases of malpractice or accidents with view to maintaining integrity and security of data and documents at all times. This may include liaising with internal Management and Awarding Body members.

1.5 Evaluation Strategy

The Quality Verifier has the authority to monitor the performance of the professors/instructors/assessors and admin/sales staff as well as sampling students’ portfolios (where applicable), observing students whilst undergoing training and interviewing them. Methods used by the Quality verifier for sampling portfolios and monitoring the performance of assessors must be clearly auditable.

1.6 Periodic verification

The evidence sampled must contain the Quality Verifier’s initials/signature and the date the evidence was sampled. If the evidence sampled is satisfactory then the evidence can be signed and dated. If the evidence is not satisfactory then the IV must put a date beside the evidence. Depending on the severity of the case, certification must be blocked until the situation has been resolved. A sampling report with suggestions for future improvements must to be completed with a note of the evidence sampled. Sampling report must be sent to the relevant professors/instructors/assessors, centre coordinator, dean and director.

1.7 End of Process Verification

When the Quality Verifier is satisfied that the professors/instructors/assessors are competent and certificates can be claimed, a report should be completed. Declarations of authenticity from students, professors/instructors/assessors, Quality Verifier must be signed and maintained as well as a clear audit trail of records from each stage.

2. Continuous Professional Development

The Quality Verifier is responsible for ensuring that all professors/instructors/assessors maintain their occupational and professional competence.

3. Design and Development

All significant changes/amendments to pre-approved courses (by external Awarding Bodies) will be notified to those Awarding Bodies and where applicable approval will be sought before changes take place.

4. Conflict of Interest

As part of our stringent IQA measures LSBE forbids any professors/instructors/assessors to train/assess/invigilate any person(s) who are related to them, or any person(s) in whose results the employee may have a vested interest. It is the responsibility of the Quality Verifier to ensure that allocations are made in a way to ensure this does not happen. In instances where such activities may have happened, this will be deemed as failure to inform LSBE of the conflict of interest and the Director will internally investigate the incident in question. The investigation should be conducted within 5 days of the reported incident so that appropriate measures can be taken on time. The LSBE employee involved will have to supply written information on why this potential conflict of interest was not disclosed previously. All results from the investigation will be shared with the relevant Awarding Body and the mutually agreed decision (between the Awarding Body and LSBE) for resolution will be final. The final decision will be given to the relevant employee in writing no later than 5 working days from the date of agreement of the resolution. All LSBE employees are made aware of this policy at their engagement.

This policy is available to staff and students on Moodle pages dedicated to them.

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Document Retention and Secure Storage policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

1. Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding Document Retention and Secure Storage.

2. Data Retention

2.1 LSBE shall not keep personal data for any longer than is necessary in light of the purpose or purposes for which that personal data was originally collected, held, and processed.

2.2 When personal data is no longer required, all reasonable steps will be taken to erase or otherwise dispose of it without delay.

2.3 For full details of LSBE’s approach to data retention, including retention periods for specific personal data types held by LSBE, please refer to our Data Retention Policy.

3. Secure Processing

LSBE shall ensure that all personal data collected, held, and processed is kept secure and protected against unauthorised or unlawful processing and against accidental loss, destruction, or damage. Further details of the technical and organisational measures which shall be taken are provided in Sections 22 to 27 of this Policy.

4. Accountability and Record Keeping

4.1 LSBE’s Data Protection Officer is Dr Anne Walder, anne@londonsbe.com.

4.2 The Data Protection Officer shall be responsible for overseeing the implementation of this Policy and for monitoring compliance with this Policy, LSBE’s other data protection-related policies, and with the GDPR and other applicable data protection legislation.

4.3 LSBE shall keep written internal records of all personal data collection, holding, and processing, which shall incorporate the following information:

4.3.1 The name and details of LSBE, its Data Protection Officer, and any applicable third-party data processors;

4.3.2 The purposes for which LSBE collects, holds, and processes personal data;

4.3.3 Details of the categories of personal data collected, held, and processed by LSBE, and the categories of data subject to which that personal data relates;

4.3.4 Details of any transfers of personal data to non-EEA countries including all mechanisms and security safeguards;

4.3.5 Details of how long personal data will be retained by LSBE (please refer to LSBE’s Data Retention Policy); and

4.3.6 Detailed descriptions of all technical and organisational measures taken by LSBE to ensure the security of personal data.

This policy is available to staff and students on Moodle pages dedicated to them.

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Recognition of Prior Learning Policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

1. Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding the Recognition of Prior Learning (RPL).

At LSBE, we seek to provide students with guidance and support to help them achieve their learning and development goals while meeting all regulatory requirements. This policy applies to all qualifications offered by LSBE, including those on the Qualifications and Credit Framework (QCF).

2. Recognition of Prior Learning

Recognition of Prior Learning (RPL) is defined by Ofqual as

“a method of assessment [leading to the award of credit] that considers whether students can demonstrate that they can meet the assessment requirements for a unit through knowledge, understanding or skills they already possess and so not need to develop through a course of learning.”

Regulatory arrangements for the Qualifications and Credit Framework (Ofqual/08/3726) RPL can be used where a student has not had their prior learning formally recognised. If a student has certificated learning, then they should apply for exemption, not RPL. In the QCF, RPL refers particularly to previously uncertificated learning, and achievements through RPL always lead to the award of credit. LSBE acknowledge that one of the principles key to ‘claiming credit’ in the QCF is that individuals should not be required to repeat things that they have already learnt. This principle not only relates to RPL but also to two related but different processes: exemption and credit transfer.

3. Exemption and Credit Transfer

Exemption is the facility for a student to claim exemption from some of the achievement requirements of a qualification, using evidence of certificated achievement deemed to be of equivalent value. Within the Regulatory arrangements for the Qualifications and Credit Framework, ‘exemption’ is defined as “the facility for a student to claim exemption from some of the achievement requirements of a QCF qualification, using evidence of certificated, non-QCF achievement deemed to be of equivalent value.” (p. 40) This definition of ‘exemption’ makes clear that the process relates exclusively to certificated learning outside the QCF. Within the QCF the principle of not repeating things already learnt involves the process of ‘credit transfer’. To summarise, in the QCF, RPL relates to the recognition and qualification process for unqualified skills, knowledge and/or experience. Exemption refers to the process of gaining exemption from certain credit(s) due to previously gained qualifications outside the QCF. Finally, Credit Transfer refers to the process of gaining credit(s) through qualifications already achieved within the QCF. All three, are processes which help the students utilise their previous qualifications, skills and experiential learning to work towards a new qualification they are hoping to achieve, thus avoiding the need to repeat things already learnt.

4. LSBE’s role

At LSBE we wish to offer all students the opportunity to achieve RPL whenever the qualification and awarding body regulations allow. In order to facilitate the process we promise to ensure that:

  • Students are registered as soon as they formally start to gather evidence.
  • Records of assessment are maintained, as for any other unit/qualification.
  • Certification and claims are made according to normal procedures.
  • All relevant evidence is assessed before assessment decisions are confirmed.
  • There are designated personnel with the appropriate expertise to support and assure the RPL process.
  • Advise students of the possibility and advantages of RPL from the outset of each course through information, advice and guidance provided, for example;
    • At the time of booking over the phone or website
    • In course materials or student handbook or the website
    • At the pre-course interview or Professional Discussion stage
    • At the time of program induction
  • Liaise with the student to devise assessment plan(s) to help them work towards gathering the necessary evidence and documentation to achieve the learning outcomes and assessment criteria for the unit(s) to be claimed via RPL.
  • While LSBE is dedicated to making the RPL process as widely accessible and practicable as possible there may be circumstances where it may not be possible for us to offer RPL as a method of achieving credit(s) for a qualification.
  • Such exceptions may include:
    • Explicit requirements for a licence to practise
    • Health and safety requirements.
    • A condition of admission to a regulated profession.
    • Where a unit requires that assessment take place in a given setting and/or at a given time.
    • Any instance where a regulatory authority or relevant awarding body does not allow and/or facilitate the RPL process.
5. The student’s role

The individual is central to the RPL process. It will ultimately be their choice and responsibility to decide whether to claim credit in the QCF through an RPL route. All qualifications in the QCF are achieved through a process of credit accumulation. Individuals who wish to achieve a qualification must accumulate these credits according to designated rules of combination.

In order to achieve RPL for any unit(s) of a qualification within the QCF, the student must be able to:

  • Advise their professor/instructor or LSBE staff at the earliest possible opportunity that they wish to achieve RPL for any credit(s) of a qualification.
  • Demonstrate that they are able to meet the standard of the unit, defined by the learning outcomes and assessment criteria.
  • Understand that ALL the learning outcomes of a unit must be achieved for credit(s) to be awarded, and the number of credits will always be defined by the credit value of the unit.
  • Accept that there is no facility to claim or to be awarded some of the credits in a unit.
  • Carry out the process of collecting evidence against the requirements of the unit(s) through which credit is claimed. In some cases this may involve working out an assessment plan with the professor/instructor/assessor.

6. The assessment of achievement

Once the student has gathered the relevant evidence to achieve any credit(s) via RPL, their assessor will give feedback to the student, discuss the results and give support and guidance on the options available to the student, which may include, further learning and development. At this stage, the assessor will also confirm to the individual whether or not a recommendation for the award of credits will be made. If the RPL evidence and assessment has been sufficient, the professor/instructor/assessor/assessor will ensure that the relevant unit(s) are claimed as usual. If the RPL evidence and assessment has been insufficient, the professor/instructor/assessor/assessor will advice and guide the student to the best possible solution i.e. further evidence required, formal learning process, further learning and development etc. If the student is not happy with the professor/instructor/assessor’s final decision, they have a right to appeal the decision informally and then formally, according to LSBE’s usual Appeals Policy.

7. Claiming an Exemption and Credit Transfer

An excellent advantage of the QCF qualifications to students is the process of Credit Transfers and LSBE will endeavour to help individuals to take advantage of the Credit Transfer process to achieve further qualifications in their industry.

In order to facilitate students in the Exemption and Credit Transfer process, LSBE ensure that:

  • All qualifications and credit(s) achieved by an individual are registered correctly with the relevant awarding bodies.
  • Students are made aware of the advantages of these processes for example, saving time, energy and costs while gaining credit(s) for skills and learning they already have.
  • We work closely with the relevant awarding body for claiming either Exemption or Credit Transfer for the student.
  • All assessment records, previous certification evidence and other records are maintained in a thorough and transparent manner.
  • All relevant records are available for inspection by the awarding body when requested for External Verification.
  • All the usual stringent Quality Assurance, Internal Verification and Assessment guidelines and procedures are applied to these processes, as equal to any other regular examinations or assessments.
  • Our database and electronic systems have been upgraded and updated to provide the flexibility required when dealing with booking and providing results and certification for individual unit(s) and whole qualifications.

In turn the students are asked to provide timely, authentic and original certificated evidence of previous qualifications relevant to the unit(s) for which they are applying to be exempted or have credits transferred.

This policy is available to staff and students on Moodle pages dedicated to them.

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Reasonable Adjustments / Special Consideration Policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

1. Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding reasonable adjustments/Special Consideration Policy.

2. Reasonable Adjustments/Special Consideration Policy

Wherever possible, we will strive to provide reasonable adjustments to allow equal access to assessment and training for all candidates. These will be dealt with on a case-by-case basis as each individual is different.

Any reasonable adjustments provided or agreed will be dependent on:

  • The Special Considerations / Reasonable Adjustments / equivalent policy of the relevant Awarding Organisation.
  • Evidence provided by the candidate
  • When the evidence is provided i.e. before, during or after the course or exam
  • Degree of assistance / adjustments required e.g. if the special considerations can be fulfilled internally or we may be required to hire a specialist who may take more time.
  • Permission(s) granted by the Awarding Organisation or any other regulatory authority in general or in particular to the case at hand.
  • Other times/resource restrictions, which may cause delays in provision outside of our control.

As a general rule, special considerations which do not affect exam/assessment regulations will be provided by LSBE once the need has been established. Wherever possible we will strive to have a range of resources and facilities as well as trained staff available to deal with reasonable adjustment requests in the classroom. Examples include:

  • Large font / high contrast materials
  • Course materials will be available in both visual and audio formats

This policy is available to staff and students on Moodle pages dedicated to them.

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Student Recruitement and Admissions Policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

1. Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding the student recruitment and admission policy.

LSBE’s Student Admissions and Recruitment policy is underpinned by the commitment to a fair admissions system, whereby applicants are considered solely on the basis of their merits, abilities and potential, and are not discriminated against as a result of gender, colour, ethnic or national origin, age, social background, religious or political beliefs, sexual orientation or family circumstances. This policy complies with relevant equality and diversity legislation affecting the admission of students and takes account of best practice. LSBE and its approved centres commits itself to operate its admissions system in a way that is transparent and justifiable, with procedures that are fair, clear, explicit and consistently applied for all students on all LSBE programmes or qualifications.

2. Roles and Responsibilities

Overall responsibility for LSBE’s admissions and recruitment activity and implementation of the policy lies with the Admission Manager. LSBE Sale Manager and approved Student Recruitors have roles and responsibilities in relation to the recruitment and successful admission of potential students. Each LSBE approved student recruiters should designate overall responsibility for student admissions to one member to the Sale Manager and the Admission Manager. The admissions process refers to all activity involved in attracting, recruiting, selecting, admitting and enrolling students. All staff involved in supporting the admissions process will have been adequately trained to undertake their role.

3. Promotion, Recruitment and Selection

All LSBE marketing material will be accurate, kept up to date and be available at the correct point in the recruitment cycle. The purpose of this material is to assist enquirers and applicants in their decision-making process. All applicants will be given the opportunity to:

  • Visit LSBE online campus where they will be taught
  • Be informed about academic support services
  • Know the cost of their chosen program or qualification and sources of financial support

Selection policies and procedures will be clear to enquirers/applicants and followed fairly, courteously, consistently and efficiently. For some qualifications and programmes there will be specific entry requirements (for example, students may be required to demonstrate a specified level of written and spoken English) which potential applicants will be made aware of at enquiry stage. Any student who will be in unsupervised contact with children and/or vulnerable adults or participating in “regulated activity” as part of their programme of study will be required to gain an enhanced disclosure certificate from the Disclosure and Barring Service (DBS) in England and Wales, or a PVG certificate from Disclosure Scotland or an AccessNI check in Northern Ireland. Students from other countries will need to meet relevant national requirements. LSBE is committed to complying with the DBS Code of Practice.

4. Information for Applicants

Applicants will be expected to know the obligations placed on them if they accept an offer of a place at LSBE. LSBE reserve the right to remove an offer of a place if:

  • information provided by an applicant proves to be false;
  • an applicant is shown to have been involved in activity that is not compatible with being a student on the programme for which the applicant has applied.

Significant changes to advertised programmes or qualifications (between an offer being made and registration) must be conveyed to applicants as a matter of priority.

5. Complaints and Appeals

Applicants will have the right to complain about the way their application has been processed. There will be a process that allows applicants to appeal against the decisions taken by LSBE and its centres. Please refer the LSBE Appeals and Complaints Policies and Procedures for further details.

This policy is available to staff and students on Moodle pages dedicated to them.

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Staff Development Policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

1. Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding the Staff Development.

LSBE recognises a responsibility to enhance the staff employee’s opportunity to develop skills and abilities for full performance within the position and for career advancement within the organisation. The Pedagogical Director has a responsibility to assist in the professional development of staff employees.

2. Staff Development 2.1 The Dean initiates the professional development process with the use of an employee’s performance appraisal. Through the Performance Evaluation system, an assessment is made of the training and development needs of the department and its employees. 2.2 The Pedagogical Director assists in the professional development process by evaluating the recommendations of departments as well as overall LSBE needs by:
  • Developing and presenting training courses, and
  • Offering training material and advice as to applicable methods for achieving training objectives.
2.3 The following training is mandatory for the designated groups(s) of employees:
  • Any regular teaching staff shall complete the online Faculty Training in Moodle before any teaching task is assigned.
3. Process

The Pedagogical Director assist employees in achieving training objectives. However, ultimate responsibility for development and training resides with the employee.

3.1 The Dean is encouraged to recommend to the Pedagogical Director any training and development which would benefit the department or employee. Department and division heads are also encouraged to develop departmental or divisional staff development programs specific to the needs of the department or division. 3.2 The Pedagogical Director continuously evaluates recommendations and overall organisation needs and establishes training programs as possible to meet those needs. 3.3 Scheduled training programs for employees are announced through emails to all employees concerned. 3.4 Upon approval of the Pedagogical Director, an employee may attend a training program conducted internally or by other designated providers. An employee
  • May request nomination/registration or to be nominated/registered for training programs;
  • May attend training as paid working time if either he or she registers, or is nominated for, training for organisation related objectives; and may attend as paid working time at the Pedagogical Director’s discretion if he or she registers, or is nominated for, training for personal objectives. If paid time is not authorised, the employee shall be notified of that fact by the department head prior to the beginning of the training program.​​​​​​​
3.5 Pedagogical Director is responsible for maintaining a record of employees who complete their training courses. 3.6 If an employee’s training needs cannot be met internally, a referral of the request may be made to appropriate resources and advice given concerning alternatives.

This policy is available to staff and students on Moodle pages dedicated to them.

END




Distance Learning Policy


Date created: September 2020
Date reviewed: January 2021
Date of next review: January 2022

1. Introduction

This Policy sets out the obligations of London School of Business & Education Ltd, a company registered in England & Wales under number 12838732, whose registered office is at Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom (“LSBE”) regarding Distance Learning.

This policy establishes the expectations for Distance Learning at LSBE. Distance Learning applies to ALL our courses and programs which means that our students will study online through our Virtual Learning Environment: LMS Learning Management System (Moodle) and Conferencing System (Adobe Connect). In this context, relevant learning material is delivered in a structured and supported manner which facilitates self-managed and increasingly independent learning.

The purpose of this policy is to ensure a high quality learning experience for Distance Learning students and·to clarify the responsibilities of various parties in the design, development and delivery of Distance Learning courses.

2. Delivery of the Learning Program

LSBE is committed to providing a high quality experience to our students in the online/distance learning environment. LSBE’s approach is to design the Distance Learning provision that focuses on three key areas: structure and content, interactions, monitoring of progress, and assessment. As a member of EADL European Association for Distance Learning (Certificate Attached), LSBE conforms to its Quality Standards and follows their Quality Guide 2017 (copy attached).

This policy lists a set of expectations under each key area that need to be considered to ensure the quality of LSBE’s distance learning provision. It is not a requirement that all of these expectations will be met explicitly. However the course instructor will ensure that relevant materials and procedures are emplaced that broadly map against these expectations:

  1. Learning material is accessible, inclusive, relevant and current.
  2. Learning materials relate to the intended learning outcomes of the course/unit and to the needs of distance learners and this is clearly signposted to students.
  3. Learning materials are of a high standard, presented in a structured and easily navigable manner and encourage student engagement.
  4. Professor/Instructor/assessor highly qualified and experienced
  5. Learning materials adhere to copyright restrictions.
  6. Complex ideas are presented in multiple supporting formats and a multimedia approach is adopted which engages students and supports different approaches to learning.
  7. Activities promote enquiry, collaboration, enterprise and contextualisation.
  8. Activities prompt critical reflection and review, consolidate learning and contribute to students’ wider skills’ development.
  9. Activities create opportunities for students to link theory and practice
  10. Activities create opportunities for students to project themselves in their future career
  11. Further relevant reading and development opportunities are signposted.
  12. Feedback on assessments should be in line with LSBE’s policy although the distance nature of the learners means that they can benefit from feedback by multiple means through detailed and direct feedback on work together with generic feedback to the cohort.

This policy is available to staff and students on Moodle pages dedicated to them.

END




Private Policy


What type of information do we collect? We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. How do we collect information? When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Why do we collect such personal information? We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. How do we store, use, share and disclose your site visitors' personal information? Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. How do we communicate with you? We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail. How do we use cookies and other tracking tools? In general, the cookies which are initially placed on your Wix website may be categorized as essential cookies. However, considering that our platform gives you the ability to add multiple components, codes, third-party applications...and so on, your website may include other types of cookies which might require specific settings. Click here to view which cookies are stored by Wix on your computer. It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy. How can you withdraw your consent? If you don’t want us to process your data anymore, please contact us at admin@londonsbe.com or send us a mail to: Kemp House 152-160 City Road London EC1V 2NX United Kingdom Privacy policy updates We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. END




Refund Policy & Cancellation Policy


From the day of their purchase, the students have 14 days to cancel their course and be eligible for a full refund of 100% (less any applicable payment charges such as PayPal fees) of the purchase order providing they have not accessed/logged into their course(s) or webinar(s). After which, LSBE applies a no-cancellation policy as well as a no-refund policy. If for any reason, you cannot attend the start of a program, you can postpone it to the next session. Students can only attend the first course upon receipt of their full payment. No certificate nor diploma will be delivered until full payment has been settled. In case of a financial plan by instalments, any late payment from day 1 will incur blockage of the student's access to LSBE learning platform and the live webinar.




Payment Policy


A deposit to secure your place on the course should be paid. (The deposit will be deducted from the tuitions) Full tuitions should be paid in full 1 month before the start of the programme. Payment can be executed by:

  • Bank transfer, or
  • By debit / Credit card (Kindly note that PayPal charges will be added to the tuitions)





Approved centre

Approved centre

Approved centre

Approved centre

Approved centre

Kemp House

152-160 City Road

London EC1V 2NX 

United Kingdom

+44 207 689 7498

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